Refund policy

Last Updated: October 28, 2025

Thank you for shopping with Creative Zoo. We want you to be satisfied with your purchase. If you need to start a return, please review the details below.

Eligibility

  • Returns accepted within 30 days of delivery.

  • Items must be unused, unwashed, and in original condition, with all tags and packaging.

  • Proof of purchase is required.

  • Returns that do not meet these conditions may be denied.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items

  • Limited-edition or final-sale items

  • Gift cards

  • Digital downloads

Refund & Store Credit Options

Once the returned item is received and inspected, we will notify you. If approved, you may choose:

  • Refund to original payment method

  • Store credit (available immediately once approved)

Shipping fees are non-refundable.
Please allow 5–10 business days for refund processing by your bank.

Exchanges

Exchanges may be issued for:

  • Same item in a different size or color (based on availability)

If unavailable, we may offer:

  • Store credit, or

  • Refund to the original payment method

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

  • We recommend using a trackable shipping method.

Damaged / Incorrect Items

If your item is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide your order number + clear photos
    We will replace or refund at no cost to you.

How to Start a Return

Email us at
📧 northstcreates@gmail.com
Include:

  • Name

  • Order number

  • Item(s) being returned

  • Reason for return

  • Photos if damaged

We will provide instructions for sending your item back.

Contact

If you have questions about our Return & Refund Policy, please reach us at:
📧 northstcreates@gmail.com